Terms of Sales - Online Classes

TERMS OF SALES/BOOKINGS - ONLINE CLASSES

These Terms of Sale set out the terms under which Services are sold and provided by Us to business customers through this website, www.hazeldixonnailartistacademy.com(“Our Site”).  

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Use, the Privacy Policy, cookies policy you must not access or use the Websites.

This Website is not directed towards minors. By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your country or province of residence. However, under no circumstance may a child under the age of 18 use our website.

 

 

  1. Definitions and Interpretation

1.1          In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

 

“Contract”

means a contract for the purchase and sale of Services, as explained in Clause 7;

“Order”

means your order for the Services;

“Order Confirmation”

means Our acceptance and confirmation of your Order;

“Order Number”

means the reference number for your Order;

“Services”

means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); and

“We/Us/Our”

means hazel Dixon nail artistacademy.com  , a company registered in England under 10335759, whose registered address is 4 faraday place, Thetford, Norfolk, IP24 3RG and whose main trading address is 4 faraday place, Thetford, Norfolk, IP24 3RG.

 

“Access”

means the amount of time you have access to your online course. (90 days means after 90 days from the date of your purchase access will be terminated)

  1. Information About Us

2.1          Our Site, hazeldixonnailartistacademy.com, is owned and operated by Hazel Dixon Nail Artist Academy Ltd, a limited company registered in England under 10335759, whose registered address is 4 faraday place, Thetford, Norfolk, IP24 3RG.and whose main trading address is4 faraday place, Thetford, Norfolk, IP24 3RG..

 

  1. Access to and Use of Our Site

3.1          Access to Our Site is free of charge.

3.2          It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3          Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4          Use of Our Site is subject to Our Website Terms of Use.  Please ensure that you have read them carefully and that you understand them. https://www.hazeldixonnailartistacademy.com/pages/terms-of-use

3.5 

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Websites or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

3.6 

We reserve the right to withdraw or amend the Websites, and any service or material we provide on the Websites, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Websites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Websites, or the entire Websites, to users, including registered users.

You are responsible for both:

  • Making all arrangements necessary for you to have access to the Websites.
  • Ensuring that all persons who access the Websites through your internet connection are aware of these Terms of Use and comply with them.

To access the Websites or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Websites that all the information you provide on the Websites is correct, current, and complete. You agree that all information you provide to register with the Websites or otherwise, including, but not limited to, through the use of any interactive features on the Websites, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy

 

  1. Business Customers and Consumers

4.1          These Terms of Sale apply to business customers only.  These Terms of Sale do not apply to individual consumers purchasing Services for personal purposes (that is, not in connection with, or for use in, their trade, business, craft, or profession).  If you are a consumer, please contact us.

4.2          These Terms of Sale, together with any other terms referenced herein that are applicable to the Services ordered, constitute the entire agreement between Us and you with respect to your purchase of Services from Us.  You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out or referenced in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

 

  1. International Customers

Our Services are available to UK customers only.  We do not currently accept orders for Services from customers based outside of the UK. Please contact us for further info.

 

  1. Services, Pricing and Availability

6.1          We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

6.2          Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.

6.3          Where appropriate, you may be required to select the required Services.

6.4          We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on Our Site, however, such indications may not take into account orders that have been placed by other customers during your visit to Our Site.

6.5          We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every month. Changes in price will not affect any Order that you have already placed (please note sub-Clause 6.8 regarding VAT, however).

6.6          All prices are checked by Us when We process your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof).  We will not proceed with processing your Order until you respond.  If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of the same in writing.

6.7          In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

6.8          Prices on Our Site are shown exclusive of VAT.  If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment. We are currently not VAT registered so no VAT will be charged.

6.9          All students will need to have completed all training relating to the course, completed any homework and/or portfolios and successfully passed all written and practical exams in order to receive their certificate. If any student doesn't submit any work needed by the end of their access time then you will need to pay for access for the class again. Some of our courses require you to do case studies and build a portfolio that is to be done in your own time and submitted back to us on a date set by your educator. You have a set time to complete this, if this is not completed then this will result in you not fully completing your course and means we are unable to issue your certificate. If there are exceptional circumstances then please contact your educator to discuss this. ALL elements of your course must be successfully and fully completed in order to obtain your certificate. Please remember our ONLINE classes are NOT accredited.

If you your course requires a case study/portfolio you will receive our full support as always but it is up to you to arrange your models and submit this to us on time.

6.10       Places on courses can only be guaranteed if full payment has been received.

6.11      

This website and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by UK Law and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • You may download and save a copy of the documents provided solely for downloads for your own personal use.

You must not:

  • Modify copies of any materials from the Websites.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Websites or any services or materials available through the Website.

If you wish to make any use of material on the Websites other than that set out in this section, please address your request to: online@hdnailartistacademy.com

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Websites in breach of the Terms of Use, your right to use the Websites will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Websites or any content on the Websites is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Websites not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

 

6.12       The Company name, Company trademarks, Company logos, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Websites are the trademarks of their respective owners.

6.13       All manuals and handouts supplied by us must not be copied or used in any way, other than for your own personal use and MUST NOT be reproduced in any form.

6.14       All students must be over the age of 18 years old

6.15        For any course that requires the student to have previous experience then a copy of the necessary qualification/certificate will need to be sent to online@hdnailartistacademy.com, we will not be held responsible for any student who books on a class without the correct qualifications. 

6.16   

You may use the Websites only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Websites:

  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity associated with any of the foregoing.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Websites, or which, as determined by us, may harm the Company or users of the Websites, or expose them to liability.

Additionally, you agree not to:

  • Use the Websites in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Websites, including their ability to engage in real time activities through the Websites.
  • Use any robot, spider, or other automatic device, process, or means to access the Websites for any purpose, including monitoring or copying any of the material on the Websites.
  • Use any manual process to monitor or copy any of the material on the Websites, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Websites.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Websites, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Websites via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Websites.

6.17 Monitoring and Enforcement; Termination

We have the right to:

  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Websites.
  • Terminate or suspend your access to all or part of the Websites for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Websites. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

However, we cannot/do not undertake to review material before it is posted on the Websites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

6.18       Hazel Dixon Nail Artist Academy has specifically noted that kits are not included in the course cost. Students are responsible for ensuring they purchase the correct kit/tools and products for the course they are booked on. Kits maybe purchased from Hazel Dixon Nails Ltd (our sister company)and all related educators if prior notice is given and these must be paid for in full at time of ordering, however we cannot guarantee availability as it depends on in stock items. 

 

 

 

  1. Orders/bookings – How Contracts Are Formed

7.1          Our Site will guide you through the ordering process.  Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors.  Please ensure that you have checked your Order carefully before submitting it.

7.2          No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you (“the Contract”).

7.3          Order Confirmations shall contain the following information:

7.3.1      Your Order Number;

7.3.2      Confirmation of the Services ordered including full details of the main characteristics of those Services;

 

.

 If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances.  If We have taken payment, any such sums will be refunded to you as soon as possible and in any event within14 days.

7.4          If you cancel your Order all deposits paid are non-refundable/ non-transferable and all balances once paid are non-refundable and non-transferable.

7.5          We may cancel your Order at any time before We begin providing the Services in the following circumstances:

7.5.1      The required personnel and/or required materials necessary for the provision of the Services are not available; or

7.5.2      An event outside of Our control continues for more than 24hours (please refer to Clause 14 for events outside of Our control).

7.6          If We cancel your Order under sub-Clause 7.8 and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days . 

7.7          Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Services.

 

  1. Payment

8.1          Payment for the Services will be due in the form of an advance payment of 100% of the total price for the class/course you have chosen. Price and payment details will be confirmed in the Order Confirmation.  Your chosen payment method will be charged as indicated.

8.2          All sums due must be paid in full without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

8.3          We accept the following methods of payment on Our Site:

8.3.1      Debit and credit cards;

8.3.2      Paypal;     

8.4          If you do not make any payment to Us by the due date as shown in the confirmation email, We may cancel your booking in which case strictly no refunds on any monies already paid and we may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of NatWest from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum.

8.5          The provisions of sub-Clause 8.4 will not apply if you have promptly contacted Us to dispute an invoice in good faith.  No interest will be payable while such a dispute is on-going.  Once any such dispute is resolved, We will charge interest on correctly invoiced sums from the original due date.

 

  1. Provision of the Services

9.1          We/our educators will provide the Services with reasonable skill and care consistent with best practices and standards in the nail industry. We will begin providing the Service on the date on which you made your Order and will end on the date on which you paid for access to.

9.2          We/our educators will provide the Service for a period as set out in the course/class details.

9.3          We will make every reasonable effort to provide the Service in a timely manner.  We cannot, however, be held responsible for any delays if an event outside of Our control occurs.  Please refer to Clause 14 for events outside of Our control.

9.4          If We require any information or action from you in order to provide the Service, We will inform you of this as soon as is reasonably possible.  Depending upon the nature of the Services you have ordered, We may require information or action such as proof of qualification.

9.5          If the information you provide or the action you take under sub-Clause 9.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.  If additional work is required from Us to correct or compensate for a problem arising as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, We may charge you a reasonable additional sum for that work.

9.6          In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 9.4, We may suspend the Services (and will inform you of that suspension by emailing you the change of your course date).

9.7          In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency that requires immediate action We will inform you in advance by email before suspending or interrupting the Services.

9.8          If the Services are suspended or interrupted under sub-Clauses 9.6, or 9.7 you will not be required to pay for them during the period of suspension.  You must, however, pay any sums that may already be due by the appropriate due date(s).

9.9          If you do not pay Us for the Services as required by Clause 8, We may suspend the Services until you have paid any and all outstanding sums due.  If this happens, We will inform you by email or telephone. This does not affect Our right to charge you interest on any overdue sums under sub-Clause 8.4.

9.10       We always use reasonable endeavours to ensure that Our Services are trouble-free.  If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via email to : hdnailartistacademy@yahoo.com.

9.11       We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical.  In emergency situations, such as those where vulnerable people may be affected, We will use reasonable endeavours to remedy problems within 24 hours.

9.12       We will not charge you for remedying problems under this Clause 9 where the problems have been caused by Us, [or]any of Our agents or sub-contractors, or where nobody is at fault.  If We determine that a problem has been caused by you, including your provision of incorrect or incomplete information or taking of incorrect action, sub-Clause 9.5 will apply and We may charge you for the remedial work.

9.13       All students are responsible for arranging their own clients / models/insurances needed to work on during the course. We will not be held liable for any damage caused to models and/or students during the duration of their course.

9.14  

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Websites, or by anyone who may be informed of any of its contents.

The Websites may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

 

 

  1. Cancelling the Services

10.1       Cancellation of Contracts shall be subject to the specific terms governing the Services in question and may be subject to a minimum contract duration.

All purchases for our online classes/courses or other transactions for membership, the sale of goods, or services, or information formed through the Website are final. Refunds are not automatically granted due to the type of access granted to the class/course content.

10.2       If you wish to cancel, you may inform Us of your cancellation at email at hdnailartistacademy@yahoo.com.In each case, providing Us with your name, address, email address, telephone number, and Order Number. Cancellation will cancel your access to your class/course, however any monies paid will not be refunded.

10.3       We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

 

  1. Ending the Contract Because of Something We Have Done (or Will Do)

11.1       You may end the Contract immediately at any time by giving Us written notice in the following circumstances:

11.1.1   We breach the Contract in a material way and fail to remedy the breach within 28 days of you asking Us to do so in writing;

11.1.2   We go into liquidation or have a receiver or administrator appointed over Our assets;

11.1.3   We change these Terms of Sale to your material disadvantage;

11.2       If you wish to cancel under this Clause 11, you may inform Us of your cancellation by:

11.2.1   Email; hdnailartistacademy@yahoo.com

In each case, providing Us with your name, address, email address, telephone number, and Order Number.

 

  1. Our Rights to Cancel

12.1       For cancellations before We begin providing the Services, please refer to sub-Clause 7.8.

12.2       We may cancel the Contract after We have begun providing the Services due to an Event outside of Our control that continues for more than 24hrs (as under sub-Clause 14.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services.  In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling.  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums OR if no payment will be due from you and if you have already made any payment to Us, you will e offered an alternative date fro your course or such sums will be refunded to you.

12.3       Once We have begun providing the Services, We may cancel the Contract at any time and will try to give you at least 24hrs notice of such cancellation where possible.

12.4       We may cancel immediately by giving you notice in the following circumstances.  You will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling.  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums:

12.4.1   You fail to make a payment by the due date as set out in Clause 8.  This does not affect Our right to charge you interest on any overdue sums as set out in sub-Clause 8.4; or

12.4.2   You breach the contract in a material way and fail to remedy the breach within 7 days of Us asking you to do so in writing.

12.5       Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Services.

12.6       All students/models must behave in an appropriate manner and not undertake any act that could bring dishonour to the company, as this could result in the candidate/student to be dismissed. If this is the case your class/course will be cancelled and no refunds will be due back.

12.7       Hazel Dixon Nail Artist Academy/Akzentz Uk Academy and all its related educators reserves the right to change the course contents and course requirements at any time without prior notice. The student will not be entitled to any refund should the above happen.

  

  1. Our Liability

13.1       Subject to sub-Clause[s]13.3 [and 13.4], We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.

13.2       Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.     

13.3       All students are responsible for arranging their own clients / models/insurances needed to work on during the course. We will not be held liable for any damage caused to models and/or students during the duration of their course.

  

  1. Events Outside of Our Control (Force Majeure)

14.1       We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic, pandemic or other natural disaster, or any other event that is beyond Our reasonable control.

14.2       If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

14.2.1   We will inform you as soon as is reasonably possible;

14.2.2   Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

14.2.3   We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

14.2.4   If the event outside of Our control continues for more than 24 hrs We may cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which We inform you of the cancellation;

14.2.5   If an event outside of Our control occurs and continues for more than24hrsand you wish to cancel the Contract as a result, you may do so by Email:hdnailartistacademy@yahoo.com

In each case, providing Us with your name, address, email address, telephone number, and Order Number. You may be offered an alternative date that is convenient to both you and your educator.

 

  1. Communication and Contact Details

15.1       If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 07494 470168, by email at hdnailartistacademy@yahoo.com, or by post at 4 faraday place, Thetford, Norfolk, IP24 3RG.

15.2       For matters relating to Our Services or your Order, please contact Us by email at hdnailartistacademy@yahoo.com.

 

  1. Complaints and Feedback

16.1       We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

16.2       All complaints are handled in accordance with Our complaints handling policy and procedure, available from General Terms and conditions.

16.3       If you wish to give Us feedback about any aspect of your dealings with Us, please contact Us in one of the following ways:

16.3.1   By email, addressed to Hazel Dixon  at hdnailartistacademy@yahoo.com;

 

  1. How We Use Your Personal Information (Data Protection)

17.1       All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the General Data Protection Act 2018 and your rights under that Act. Please see our Data protection and data retention policies for more information

17.2       We may use your personal information to:

17.2.1   Provide Our services to you;

17.2.2   Process your Order (including payment) for the Services; and

17.2.3   Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it).  You may request that We stop sending you this information at any time.

17.3       In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies.  These agencies are also bound by the General Data Protection Act 2018 and should use and hold your personal information accordingly.

17.4       We will not pass on your personal information to any third parties except your educator for the purpose of fulfilling our obligations for the course you have booked.

 

  1. Other Important Terms

18.1       We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

18.2       You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

18.3       The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

18.4       If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.

18.5       No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

18.6       We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale at any time, We will give you at least 14 days notice of the changes before they come into effect. If you wish to cancel the Contract as a result, please refer to sub-Clause 11.1.3.

18.7 Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website

 

  1. Law and Jurisdiction

19.1       These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

19.2       Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.3 Geographic Restrictions

The owner of the Website is based in the UK. We provide the Website for use only by persons located in the UK. We make no claims that the Websites or any of its content is accessible or appropriate outside of the UK. Access to the Websites may not be legal by certain persons or in certain countries. If you access the Websites from outside the UK, you do so on your own initiative and are responsible for compliance with local laws.

  20. Links from the Website

If the Website contain links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Websites, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.